This strategic collaboration aims to
support Air India’s growth ambitions and enhance its operational efficiency. In line with its commitment to digital
innovation, Air India has selected IBS Software’s iCargo solution. This
comprehensive platform integrates various aspects of cargo management, from
sales to billing, into a single system. By adopting the iCargo platform, Air
India seeks to streamline processes and improve decision-making, ensuring more
efficient and effective cargo operations.
Nipun Aggarwal,
Chief Commercial and Transformation Officer at Air India, emphasized the initiative’s importance, stating, “Air
India is on a transformation journey to reaffirm its position as a global
leader in aviation and lay the foundations for future growth. Air cargo is a key driver of our roadmap,
and technology will be at the core of it.”
This partnership is timely as Air India
undergoes a digital overhaul of its core businesses, including passenger
services, fleet management, and cargo operations. The iCargo platform will play
a pivotal role in this transformation.
Somit Goyal, CEO
of IBS Software, expressed enthusiasm for the
collaboration, saying, “Partnering with Air India, one of the world’s most
iconic airlines, is a proud moment for IBS Software. The Indian aviation market is on a major upswing, and we are excited
to support Air India’s ambitious transformation goals with our market-leading
digital platform for the air cargo industry.”
The first phase of the iCargo implementation is set to
be completed within nine months, promising immediate business benefits for Air
India. Subsequent phases will introduce
additional value-added capabilities, further enhancing cargo operations as Air
India aims to handle ten million tonnes of air cargo per year by 2030. This strategic partnership highlights Air
India’s dedication to leveraging advanced technology to drive growth and
maintain a competitive edge in the global aviation market. As Air India
expands its operations, the iCargo platform will ensure efficient, reliable,
and scalable cargo operations.
The collaboration between Air India and
IBS Software marks a significant milestone in the airline’s efforts to
modernize its operations and establish itself as a leader in the global air
cargo industry. This partnership is expected to deliver substantial benefits
for both Air India and the broader Indian aviation market.