MTS Logistics: An Example of Great Customer Service in Shipping

Companies that provide a unique experience can draw in and keep more customers, leading to enhanced growth and increased profitability.

Supply chain and logistics operations have become central to differentiated customer experience strategies. A superior experience now transcends reliable and consistent delivery services.

MTS Logistics: A Leader in Customer Service in Shipping and Logistics

At MTS Logistics, we offer clients highly personalized service which is characterized by open and frequent communication, and a company-wide commitment to exceed customers’ expectations.

When required, our personalized service program can include the adaptation of our standard operating procedure to clients’ internal, proprietary systems.

What sets shipping and logistics companies apart for great customer service?

The capacity to influence the purchasing experience, engage customers throughout the entire delivery lifecycle, and offer valuable real-time delivery information sets market leaders apart from their competitors. Digitizing logistics operations can revolutionize the complete customer journey, as it encompasses the full purchase-to-delivery process. By offering delivery choices and value-added services during the purchase, companies can boost revenue and lower delivery expenses.

Training and education are only part of MTS Logistics’ formula for achieving a consistently high level of performance. The second part of our formula is our ability to recruit the best and the brightest candidates with a natural inclination for customer service and a strong work ethic.

Internal company policies are important to motivate employees and provide customers with better customer service.

Once onboard, our progressive human resource policies and programs ensure that employees are motivated to achieve at their highest levels. Real-time delivery status updates are crucial for keeping customers informed about their orders, ensuring they are present to receive them, and confirming that the contents meet their expectations. For B2B customers, such updates are critical for scheduling the deployment of goods and optimizing the use of resources. In the current market, customers anticipate a digital, on-demand experience complete with various service options and continuous communication. Companies that can fulfill these expectations tend to be more successful.

We know that our company as a whole can only be as good as each staff member. That is why we invest significant resources in training and education programs that increase knowledge levels, and enhance the performance of employees at all levels of our organization. In our view, their success is our success.

Some training and education programs that set MTS Logistics apart from the competition are below.

• INCOTERM 2000 ;Import Documentation and Procedures;  Export Documentation and Procedures; CTPAT and Security
• Customs Entry Workshop; Insurance and Carriers Liability; Customer Service Techniques and Communication Skills and Import and Export Techniques